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Our Approach

Detailed Steps to Building Our Successful Veterinary Community

At PetWell Partners, we pride ourselves on working closely with each of our hospitals to ensure we are always supporting happy, healthy pets. From our home office in the Montrose neighborhood of Houston, we make conscientious efforts to minimize our hospitals’ administrative burdens every single day.

We’ve created a thorough approach to building both our network of hospitals as well as our network of veterinarians themselves. It’s essential to us that each individual hospital finds value in our mission so that together we have the opportunity to deliver outstanding health care services to people and their pets.

PetWell is much more than an owner and operator of veterinary practices. We’ve broken down our approach to success into five steps. Every step is designed to cover each element of acquiring new hospitals and bringing them into our network. We make sure the process is very thorough while also moving along in a seamless manner. Check out our approach below:

Man Feeding Fish

1 – Find the Right Hospitals

Our due diligence begins right upon meeting you. We seek to partner with hospitals that are committed to a positive culture and that are well established within their communities. Some additional factors that we consider include:

  • Growing urban or suburban markets
  • Strong visibility in high-traffic areas
  • Veterinarians seeking retirement and/or relief from administrative burdens

2 – Agree to Fair Terms

After we’ve identified a good fit, we work to structure a mutually beneficial deal that will set you up for your ideal future. This includes a customizable timeline to retirement or transition. A legacy preservation plan is developed to ensure goodwill and community focus for years to come. As each situation is unique, we always find a bespoke solution for every seller.

3 – Join The Family

With PetWell, there is no pre-set plan. We know that you, as a hospital owner, have years of valuable experience and insight into your practice, customers, and local community. With that said, we treat the first few months of the transition as an opportunity to learn everything we can about your business and the staff who make it so special. Our transition team will then work very closely with your team to build mutual understanding and healthy working partnerships so that we can set your hospital up for years of future success.

4 – Collaborate & Implement

Our team will work with your management, staff, and hospital leadership to build a customized plan that is unique to your hospital. Together with your team, we then implement any changes that will help maximize the hospital’s performance.

We’ll be sure to:

  • Preserve your hospital’s history and legacy
  • Keep your hospital’s original name
  • Respect established professional and personal relationships
  • Share best practices from our network
  • Ensure that the highest customer service standards are always adhered to
  • Focus on culture, talent development, and career paths for everyone involved
  • Update and optimize management structure, technology, infrastructure, and facilities

5 – Support & Grow

At PetWell Partners, it is incredibly important to us that we take great care of each hospital to ensure our selling partners remain proud of their hospitals for years and decades after their transition. With confident management and best practices in place, your hospital will be equipped to carry forward the highest standards of medicine and service. We are always committed to shared autonomy: iterative improvement, continued investment, and ongoing hospital support.

Trust the PetWell Team

We differentiate ourselves by building successful partnerships and a community of veterinary practices that are passionate about one thing: providing high quality medicine and positive client experiences. We aren’t a generic operator of veterinary hospitals and have individual plans for each hospital that joins our family.

All pets deserve access to the highest quality care, and PetWell Partners is committed to delivering just that. To learn more about how you can become a part of our network, reach out to us today!

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Fish Bowl
Cartoon of a bunch of pets